Visitor
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1 Message
DO NOT GET XFINITY MOBILE! Xfinity mobile and xfinity customer service it the worst I’ve seen
Where do I even begin, during my transfer from T-Mobile to xfinity, they promised me trade in deal in which I’ll get 4 phone 830 off with the trade in, after that they said I won’t get it anymore because they finished my transaction, I’ve been in the phone with them for 4 hours and they keep on transferring me with no end, I go into the xfinity store and they also said they can’t do anything, I’ll be switching back to T-Mobile soon! DO NOT GRT XFINITY MOIBLE!!!!!!
XfinityMarshante
Official Employee
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702 Messages
19 days ago
Hello @user_wole8q, thank you for taking the time to leave a post. Sorry to hear about the experience you've faced while transferring your mobile phones from T-Mobile to Xfinity. I understand how frustrating it must feel when you're expecting a trade-in deal and things don't go as planned. We'd truly love the opportunity to turn this experience around and make things right for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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