2 Messages
DO NOT USE XFINITY MOBIE THEY STOLE MY PHONE
The tracking number shows my device received on 10/29/24 I have spent countless hours on the phone being transferred and told unless they have a credit card number from me they can not access my account. Twice I have found someone who could access my account without a credit card card and said I should have my credit in 2 billing cycles that was November they are infuriating I made a police report but they said it was civil because I sent it voluntarily
XfinityShawn
Official Employee
•
1.2K Messages
15 hours ago
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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