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I purchased an iPhone an I did the trade. I returned the iPhone but now I’m not getting my iPhone back

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XfinityBrianH

Official Employee

•

934 Messages

8 days ago

user_1lj4xh Unfortunately once a device has been traded in it cannot be returned. If You cancel Your Xfinity Mobile service before reaching the Minimum Credit Amount, you will receive a check in the amount of the Minimum Credit Amount, less any credit You may have received. You can view Xfinity Mobile's full trade in terms and condoitions at the following link https://www.xfinity.com/mobile/policies/trade-ins-terms

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user_1lj4xh

2 Messages

So they robbed me?…..,.,,

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7 days ago

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XfinityGabriel

Official Employee

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1.9K Messages

user_1lj4xh, I understand feeling this way after returning that iPhone. This is definitely not how we want you to feel, and apologize for the inconvenience that this experience has caused you. You've come to the right place. We are a team of expert specialists who are committed to resolving trade-in concerns. We will certainly do everything within our power turn this around. May I ask why you returned the iPhone?

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7 days ago

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user_1lj4xh

Don’t buy

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