DPP issue

I tried to upgrade my phone though the Elite Eligibility program. Per the wording on the DPP of I take my phone to a store and trade it in, it’ll reset the amount available. I went to a store and was refused to upgrade and basically told that I was stupid and didn’t know what I was talking about.

Please help

Responses

Oldest First

Selected Oldest First

XfinityBenny

Official Employee

•

1.1K Messages

1 day ago

@user_kuz31o Thanks for adding a post to the community. If you’ve already consented to a credit check, based on your payment history with Xfinity, over time, you may qualify for more DPP-eligible lines and a higher total dollar limit. Check out more details on device payment plans here https://www.xfinity.com/support/articles/eligibility-faq.

2

0

U

user_kuz31o

Visitor

•

2 Messages

@XfinityBenny

You didn’t answer my question….and again I’m not that stupid. I understand how the DPP works.

Like

Reply

18 hours ago

0

XfinityOrlandoM

Official Employee

•

2.6K Messages

@user_kuz31o

Yes, the Elite Upgrade for customers on a Device Payment Plan (DPP) resets the DPP limit by wiping the remaining balance on the current device when they trade it in for a new one. But you also may need to do a credit check to have your limit increased. So the best way to do that process of the credit check is to reach out to the Xfinity mobile agent via https://www.xfinity.com/support/articles/get-help-from-xfinity-assistant Or even with the store agent

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

18 hours ago

0

Devices

user_kuz31o

DPP issue

XfinityBenny

user_kuz31o

XfinityOrlandoM

New to the Community?