ECM0010420119 - Unlock Phone

It has been two days since I reconciled my mobile bill and paid off my phone, and I’ve been reassured multiple times that it would be unlocked. Just yesterday, I was told it would be unlocked within a few hours. I’ve spoken to three different agents and even visited a local store to try to resolve the issue, but no one has been able to help. Now, I’m away from my family with no way to contact them. I urgently need my phone unlocked so I can transfer services in case of an emergency. Please reference ticket ECM0010420119.

Responses

XfinityGabriel

Official Employee

•

1.9K Messages

16 days ago

user_u279io, Hi there! Thanks for reaching out and for your patience with us. I understand how important it is to have your phone unlocked as quickly as possible. I am so sorry to learn about the delay and the inconvenience that this has caused. You've come to the right place. Our team of dedicated experts are specialists in resolving phone unlock concerns such as this over social media. We can help. I checked the ticket and confirmed that the device is now unlocked on our end. Since it has been some time since you reached out is the phone now unlocked for you at this time?

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Devices

user_u279io

ECM0010420119 - Unlock Phone

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