Contributor
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35 Messages
Elite upgrade order cancellation
I was going to do an elite upgrade to swap out my current device for another device. Xfinity was literally taken too long to ship my device so I decided to cancel the order. Now my elite upgrade status is now forcing me to pay my device in full in order to upgrade again when it wasn't like that before I place my order. My order has been canceled since November the 10th and I still don't have my full upgrade status available again. If my order was canceled before it was shipped my full upgrade status should return back to normal as well.
I've been with Xfinity mobile for 8 years and this is pissing me off every time I turn around there's some kind of stupid issue this should not be if you canceled your order you should not lose your full upgrades status what's the point of having an elite upgrade
XfinityDena
Official Employee
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3.8K Messages
7 hours ago
@TAJ99
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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