sun47me1208's profile

Visitor

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3 Messages

10/07/2026 11:00 AM

Email password not accepted in my cellphoe or tablet. Same password works on laptop

When I try to get to my email in my cellphone a message pops up " sign in again

There is a problem signing into your account. Enter your password again. If you have changed your password, make sure you enter the new password. 

After I enter my password anothe message will pop up "To use this   accpcount, youbneed to verify your identity. Sgn in again. This keep repeatingʻ and never getting into my email. Same password works on my laptop

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Official Employee

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2.4K Messages

16 days ago

 

sun47me1208 Good morning! Thanks for reaching out to us here on the Xfinity forums for help with the trouble you are having with access your email on the phone and tablet. I'm sorry that the system seems to be in a loop there with needing to verify your identity. I'm happy that you are able to still stay connected on your laptop, but that's not very convenient when you are out and about. Fortunately you are in the right place for help!
 
On your laptop are you using an email client or do you visit connect.xfinity.com to access your email? 
On the phone and tablet, is this your first time trying to enter your email address on those devices or was it working previously and stopped? 

 

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