U

Monday, December 23rd, 2024 3:58 PM

email

My wife and I have separate comcast.email accounts. When I retrieve my incoming messages using the apple mail app on my mobile device or using mailbird on my pc I also receive her emails.  How do I stop this?  I only want to get the emails that go to my email account.

Official Employee

 • 

2.8K Messages

1 month ago

Thank you for reaching out @user_s5zrip I am sorry to hear you are getting your wife's emails as well. Do you have her email set up on your mobile device as well?

5 Messages

Thanks for the response. No, I do not have her email set up on any me devices, PC, phone, or Ipad.

Official Employee

 • 

1.6K Messages

Thank you for your time today, @user_s5zrip To stop receiving someone else's emails on your Apple Mail app or Mailbird, you need to check your email account settings and ensure that only your email address is configured on each device; if you're accidentally accessing a shared account, remove it, and if necessary, create a filter to block specific senders within your email client settings.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 Messages

Yes, I have checked multiple times and her email is not set up on any of my devices which leads me think it is happening on the xfinity side of things but I cannot find any setting that links our two accounts together or forwards her emails to mine. I cannot set up a block in my email as we both receive emails from some of the same senders. 

Official Employee

 • 

1.6K Messages

Thank you, @user_s5zrip Are the emails going to your wifes email account and being forwarded to your email account?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 Messages

That is what it appears like but here is nothing indicating they were forwarded. 

forum icon

New to the Community?

Start Here