Escalation about Device credit

Hello, I had traded in my Iphone 12 pro max in Jan 2025 and purchased Iphone 16 plus. As part of that I was supposed to receive $25/month device credits.

9 months later I'm still not getting it. Every time I have to call customer support and ask them to raise a request.

One it was escalated to a manager and they gave me 6 months credits at once. Since then no other credits have been provided and I keep calling them every month.

Who is the right person who should be looking at this? This is pretty frustrating.

Responses

Oldest First

Selected Oldest First

XfinityDilary

Official Employee

•

2.7K Messages

7 days ago

Thanks for posting on our Community Forums for assistance with your trade-in concern, user_eom52p. I'm sincerely sorry to hear about your situation. This is not the experience we would like you to have, and we'd like to help. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

0

Devices

user_eom52p

Escalation about Device credit

XfinityDilary

New to the Community?