Visitor
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1 Message
eSIM activation failing outside the U.S. after port-in to Xfinity Mobile
Hello,
I’m looking for advice regarding an eSIM activation issue with Xfinity Mobile.
I am currently temporarily living overseas (in South Korea) and will not be able to return to the United States for the next few months.
During this time, I recently ported my existing U.S. phone number to Xfinity Mobile.
The port-in itself appears to have completed successfully, but eSIM activation continues to fail.
Current situation
Device: eSIM-compatible phone (iPhone)
Location: outside the U.S.
Status: number port-in completed / eSIM activation failed
I contacted Xfinity support and was told that eSIM activation might be possible overseas if Global Travel Pass is added to the line.
Based on that guidance, I attempted to enroll in Global Travel Pass and complete the required verification steps. However, the verification consistently failed, and as a result:
Global Travel Pass could not be added
eSIM activation still fails
At this point, I suspect that initial eSIM activation may require being physically within the U.S. network.
Since returning to the U.S. is not an option for me in the near term, I’m trying to determine whether there is any workable solution while remaining overseas.
Questions
Does Xfinity Mobile require initial eSIM activation to be completed within the U.S.?
Are there any confirmed cases where eSIM activation was successfully completed outside the U.S. with Global Travel Pass, or
is there anything else I can try while overseas, given that the port-in has already been completed?
Any insights or shared experiences would be greatly appreciated.
Thank you.
XfinityJamesC
Official Employee
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2.9K Messages
3 months ago
Greetings, @user_srebn7! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about this eSIM activation issue, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
The Global Travel Pass will help cover your data charges once the phone has been activated, but according to our support site (https://www.xfinity.com/learn/mobile/plan/international), your device must be activated on the Xfinity Mobile network before international use, so you may need to be inside the Xfinity footprint during the initial eSIM activation. You may want to try reaching out to our Xfinity Mobile International Help Line at 1-720-728-5462, or the secure online chat at https://www.xfinity.com/xfinityassistant/?channel=xMobile, to see if they can help get you activated. If you have any issues getting through to someone, please let us know, and we can submit a request to have a member of our Xfinity Mobile Team reach out to you directly.
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user_ho7cjn
Visitor
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1 Message
26 days ago
Hi @user_srebn7 - can you please share if you were able to resolve this issue and how? I am in a very similar situation. My number was active is the US but bec I reset my network settings and downloaded a replacement eSIM, the activation is not working.
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