Visitor
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1 Message
executive resolutions
Hello,
I am in need of assistance with my current account and trade-in with high values/3 new lines for my family. I have waited the 90+ days, sent in trade in devices before the deadline and still am not in receipt of the gift cards or resolution. I would like to request tracking assistance on my trade-ins sent to Assurant with the shipping labels/boxes provided and update on when I will be in receipt of the gift cards.
Awaiting your response & look forward to settling this ASAP. Please advise what additional information is required to create a request with the mobile team to locate the devices and moving the promotional credits/pre-paid cards forward.
Thanks,
25+ year customer
XfinityShawn
Official Employee
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2.1K Messages
1 day ago
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