failed porting failed activation to to swapped imeis/devices

No. They failed to activate four devices. One of which was a physical Sim card, the other three are eSim. The IMEI numbers were completely mismatched phone numbers were not assigned properly, Representatives did not understand what to do, second round of Representatives attempted to fix things and ended up disabling all lines, then not being able to retrieve the phone numbers again until the next morning at 9:00 a.m. when the advanced activation team at tier 2 here in the US came in the office. 22.5 hours on the phone in less than 48 hours of having the service and I still currently have one device showing as not active and one device that was having connectivity issues, speed issues, MMS issues, as well as loading any video on any web page above 240p, all only while on the mobile network. Everything appeared to function normally while on Wi-Fi. To be clear these were all Verizon devices that were BYOD, and you and I both know that unlocked global Verizon devices are 100% compatible with your network for obvious reasons. I was then lied to multiple times by different Representatives attempting to get back to the tier 2 support Representatives that had initially gotten things working and recovered my failed reporting phone numbers. This was not a short process obviously since it was 22 and a half hours of Total time six phone calls and 11 different Representatives via chat. The chat timeout system is horrible, the AI system available options are horrible. The model needs to be trained better, have some OCR recognition, text recognition, and be able to put keywords together to get you to the correct department if you are going to rely on it as heavily As You Are as a company at this point. My 10-year-old could have built a better AI model in his spare time.

This is far from the experience we want you to have @user_vsqdgk! Four failed activations, swapped IMEIs, disabled lines, and 22+ hours on calls is beyond frustrating. Please send our team a direct message with:

1. Your full name
2. Full address
3. Line numbers for all affected devices (please note which one is still inactive and which one has MMS/speed/video issues)
4. For each device: IMEI (and IMEI2 if dual‑SIM) and the model of device (Samsung Galaxy S25, Galaxy Z Fold 7, etc.) 
5. Your preferred callback number and email address.

Our team would love the opportunity to take a further look at this issue. To send a "Direct Message" to Xfinity Support:

1. Click "Sign In" if necessary
2. Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
3. Click the "New message" (pencil and paper) icon
4. The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
   • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
   • An "Xfinity Support" graphic replaces the "To:" line
5. Type your message in the text area near the bottom of the window
6. Press Enter to send it.