False advertisement to get a new device

I called the xfinity customer service and request assistance regarding a false advertisement and misleading information provided by one of xfinity agents. I was promised by their live support chat agent that I would receive a free iPad for two years by paying only $60 per month, with no additional charges, as long as I kept the line active. I explicitly asked the agent multiple times about potential additional costs, as I was trying to lower my monthly internet bill.

Initially, the agent told me that I would be charged a one-time fee of $30–$45. Later, the agent mentioned that the cost would be $85 due to different state taxes. However, I was repeatedly reassured that my monthly charge would remain at $60 with no additional fees.

Unfortunately, I have since been billed for more than what was promised. When I contacted Xfinity customer support, I was informed that the iPad was not free and was advised to return it. I now have a billing statement of $92, and I have already paid $75 last month and $81.50 for the iPad itself. This discrepancy is a clear case of false advertisement, and I feel misled by your agent's assurances.

I have copies of the chat history and would appreciate it if they could review the conversation (which is also available in their records) and address this issue as soon as possible. Xfinity agent gave me an email address where I can send the report  ([Edited: email address]) and this email address is not working and email bounced back.This situation is both unacceptable and extremely frustrating.

I still don't know how to get help. I tried doing the live support chat and they kept on dropping the chat and also when calling the line.