1 Message

Tuesday, August 6th, 2024

Closed

False Advertising

Went to the xfinity mobile website and it states "save uo to $830 with trade in".  I selected to trade in an iPhone 15 Pro Max with the highest amount of storage and it would only give me a credit of $665.  First who would need to trade in a 15 for a 15 and what phone do you need to trade in to receive $830 credit?!

Xfinity does not care about existing customers for their mobile service or anything else.  Waiting for T mobile to improve their wifi service just a bit so I can switch everything and get away from xfinity.  You would think with all the competition that is coming out they would provide better pricing and service.

Oldest First
Selected Oldest First

Official Employee

 • 

3.4K Messages

1 year ago

Hey there, user_fbmxxh , thanks for reaching out through Xfinity Forums regarding your Xfinity Mobile trade-in. Have you tried reaching out to our awesome Xfinity Mobile Team directly to check on the trade in options? You can reach them at, 

 

 

SMS Text Message: 1 (888) 936-4968

Phone: 1 (888) 936-4968

Chat: xfinity.com/xfinityassistant/?channel=xMobile

 

We definitely do not want to lose you as a customer, and we would be happy to help with any billing concerns you have! 

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