Visitor
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1 Message
fed ex shipping issues
online order 7/27 expected delivery by fed ex 7/29 only to find out package was delivered to Newburgh ny i believed device would be delivered to address on account i called your support and fed ex believed it was solved xfinity customer service told me they discussed it with fedex for delivery 8-4-26 ok than no delivery than i called xfinity again on 8-5 to escalate talking to a supervisor but he only spoke in circles telling me fedex is now responsible for the package im xfinity customer not fedex i asked him to cancel online order and take responsibility for there contract with fedex him refused to resolve the issue only repeated what everyone else said
XfinityAdrienne
Official Employee
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2.2K Messages
17 days ago
Good Morning, @user_umok21! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with shipping of the Xfinity Mobile device. I would be more than happy to dive into the account fully and share details on the shipment. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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