Visitor
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1 Message
FedEx delivered a empty package [iphone 16 pro max]
I signed for the shipping box and received it from FedEx.
When I opened the box, the product box was damaged and there was no product.
I will attach a photo and send it to you.
As you can see in the photo, the Apple original box label was not opened.
XfinityEmilyB
Official Employee
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2K Messages
16 days ago
@user_mfav60 Welcome to our community forum! I would feel so disappointed if I opened a box expecting my brand new iPhone and found out it was empty. Thank you for letting us know about the empty box you received so we can investigate this and find a resolution together.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and help.
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