Visitor
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1 Message
file complaint about porting tel#
I've spend over six hours dealing with Xfinity Mobile and Verizon Visible. I bought a new iPhone 17 Pro from Visible, and am trying to port my phone # from Xfinity to Visible. Visible says that my zipcode does not match the account for the phone # and this is blocking the port. Xfinity says the zipcode I provided is correct. Xfinity says the problem is with Visible, and Visible says the problem is with Xfinity. I literally spend five hours Friday texting with Visible (you cannot call them--you can only chat with them through their chat system), and calling Xfinity. I then spend another hour Sunday morning doing the same. Finally, the Xfinity agent put me on hold and never returned. THIS IS OUTRAGEOUS!!!!
XfinityPaula
Official Employee
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1.6K Messages
8 days ago
Hello ewhite3111! Thanks for reaching out to us on our Xfinity Forums for help with porting your Xfinity mobile line to the new provider. I'm sorry to read of the trouble you have had concerning porting your number over and that the zip code does not match. I understand that Xfinity confirmed that the zip code is matching our system, but the new provider is still stating there is an issue.
I do see that there could be a security PIN on the account that is needed for complete a porting request, but I do not show any details that a zip code would be needed. Would Visible accept a security PIN? You would be able to request a security PIN in the Xfinity app under the services tab by selecting mobile lines and data usage under mobile. Select the link you want to transfer and select transfer your number. From there you would choose the number again and tap send my PIN. The PIN would be valid for 24 hours.
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