Visitor

 • 

1 Message

Wednesday, July 29th, 2026 2:39 PM

Found my stolen phone and want it off the stolen list so I can trade it in for a new phone

Want my phone taken off the stolen list so I can trade it in for a new phone 

Oldest First
Selected Oldest First

Official Employee

 • 

4.9K Messages

19 hours ago

Hi user_ms91ku! We appreciate you joining our Xfinity Forum, and we thank you for being a customer. Please know my team is always here to support you with your service needs. I'm delighted to hear you have found your phone, and I understand you want to have it removed from the Xfinity Mobile stolen list. In order to help you with this, we would need to access your account. Please send us a Direct Message so that we can assist you with this. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” (upper right corner of this page)
 • Click the “Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

forum icon

New to the Community?

Start Here