Fraud

I've been defrauded by Xfinity and can't get anyone to help. They supposedly opened a fraud ticket. It's [Edited: "Personal Information"]. An extra line was added without my permission and I want the money back that I overpaid.

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user_jd2h88

Visitor

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1 Message

15 days ago

Same here! I am still waiting for compensation....Just spent 6 hours today on the phone with them with no help! <Edited: Use Good Netiquette>

(edited)

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XfinityRay

Official Employee

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3.3K Messages

Hello, @user_jd2h88! Our team is here for you and happy to further assist with the Xfinity Mobile line. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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13 days ago

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XfinityJon

Official Employee

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632 Messages

13 days ago

Good afternoon user_nilu08. I would be more than happy to review your account, and to look into this further. I will need some additional information.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

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user_nilu08

Fraud

user_jd2h88

XfinityRay

XfinityJon

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