Fraudulent Charge by Xfinity Customer Care(?) Representative and full support for the fraudulent activity by the Management!!

Xfinity employee and customer service(?) agent charged my credit card without my consent / approval. I got an alert immediately from my card services, when I asked, he immediately cut the call! I called again, reached out to supervisor (I doubt again!) and explained the issue; wanted to cancel the order placed without my approval, refund and also requested to take action against that employee who did the fraudulent action. He agreed to everything, said the order will not be processed as I called within seconds, I'll get a refund, and they will take disciplinary action against the fraud. Guess what happened...! Two days later I get a text message and an email that the order is being processed, and I'll receive the item that I never ordered in a day! Is this whole company a CHEATER?