Fraudulent sales tactics, lying customer service agent

I used the chat feature to swap numbers between a new line and my existing line. This in itself took 6+ hours over 2 days to get done correctly.

The agent kept pushing me to buy two Apple Watches, stating they were free.

When I said I wasnt in a position to pay more monthly, they stated the monthly fee would be deducted from my internet price, the net cost would be zero, and that someone would call in the morning. That never happened. Today I called and spent several hours on hold, and was told that the agent lied and I would pay $10/mo/watch. I stated I would return them if that's the case.

I am extremely disappointed in Xfinity customer service, refuse to be lied to by a representative in order to bump up their sales. I have screenshots of the conversation.

it doesn't appear anyone was surprised when I called, or concerned the agent lied to make the sale.

This is not a misunderstanding, I have the screen shots showing exactly what was said.

At this point, Im very strongly considering using a different carrier for internet and mobile service.