Free watch now not free because it wasn’t their promotion

I called into customer service May 28 about having to resign an agreement to keep my same internet price. Before I knew it I was being told I can get a free watch. I said ok why not I can handle $10 a month for the service. I received the watch called back and said I really had no need for the watch as it was the most basic one apparently. The person I spoke with said because of all the issues you have had we can send you the ultra watch for free. I was quite skeptical I got his name and some id # only to find out it doesn’t matter. I know the calls are recorded I’ve talked to numerous people one telling me don’t worry it’s free then the next person I speak with telling me I need to send the watch back. It has been two months of this back and forth being lied to, not to mention several rude agents, and the back and forth of not knowing what is going on. I just spoke with someone named

Felicia escalations

[Edited: "Personal Information"]

I want this fixed I am not paying for a corporations incompetence.