Galaxy s20+5g canceling xfinity

I am through with Xfinity I pay $140 a month for basic cable now my Galaxy s20 plus 5G Wi-Fi calling has been shut off for no apparent reason because they don't want to do a security that's a bunch of bull trying to get you to upgrade to another phone in cahoots with Samsung well I am through I own my Galaxy phone my next phone will be a Google phone and it will not be through Xfinity you guys have lost another customer and going by what The Internet's been talking about you guys have lost many customers because of your poor business practices. And your loyalty is non-existent I just went on a road trip Wi-Fi only at this location for 2 weeks only to find out my Wi-Fi has been turned off back in December because my home location I have plenty of cell signal but good news they sent me alert that peacock has this movie playing right now wow pathetic you can send that alert but you cannot warn customers about shutting off their Wi-Fi that's why there's no loyalty goodbye Xfinity oh yes and for the last two years you've been trying to get me to come back to internet because you have junk upload speeds I have five or through Verizon 1000 gig down 1000 gig upload speed which you guys cannot touch the upload speed

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XfinityGabriel

Official Employee

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3.2K Messages

1 month ago

@user_9cbabc,

Thanks for reaching out. I’m really sorry this experience has been so frustrating. I understand why losing Wi‑Fi Calling and Wi‑Fi access without clear notice would feel unacceptable. Xfinity does not disable features to force phone upgrades, but I agree that the lack of communication and support you received isn’t okay. Your feedback about service reliability, notifications, and upload speeds is valid, and I’m sorry we didn’t meet your expectations. If you’d like, I can review what caused this or help wrap things up cleanly. We are the right expert team to help over social media. To get started, please send us a mod mail message with your first/last name and full address.

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user_9cbabc

Visitor

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18 Messages

Xfinity does not disable features? YES you did! You turned off my Wifi Calling! The [Edited: "Language"] part was in the middle of KNOWWHERE! Got one bar called in customer service, and the REP had NO IDEA! WOW Really, you guys don't get a FLAG when a customer with services turned off is calling in? And froze outside in the mountains of Pennsylvania, talking me through getting my WiFi BACK! When he couldn't, he tried to get me to commit to a NEW PHONE for just a few dollars a MONTH! All my phones I OWN! No payment plan! I've been lied to by you guys for over 25 years! If I turn in the cable box that I don't use to save $15 a month RENTAL FEES! Was the last STRAW when the Store said they would kill all my OWNED CABLE BOXES! Which have cable cards in them. Total breach of contract!

(edited)

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1 month ago

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XfinityJeffB

Official Employee

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314 Messages

Your frustration is totally understandable. We would be happy to look into all of these issues for you.

Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

How to Send Us a Direct Message:

To send a Direct Message:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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user_9cbabc

Visitor

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18 Messages

LOL, you can't be serious? WOW, you know how many times I have done that DANCE with you guys? To send a Direct Message:
• Click "Sign In" if necessary
• Click the "Direct Message”

ZERO customer service! You guys chat @ 100 people at once and when a question or answer is replied to, you WANT US TO SIT THERE to wait for the next response! Look how that worked out! You lost my internet business when I got fiber instead for cheaper costs! You have NO POWER over the Xfinity retention department! I gave you my info; look it up yourself and SEE! I already ordered an Ooma Box for my second home! So I won't be stranded again!

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1 month ago

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XfinityChelseaB

Official Employee

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2.3K Messages

user_9cbabc That is not the experience we want you to have. You may have used other Chat options to reach out, but we are a direct corporate-level team, and we are designed to help make sure customers like yourself get the assistance you need. I do not see that we have spoken to you yet on this platform, and I would love the chance to make sure you are taken care of. If you change your mind, feel free to send us a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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user_9cbabc

Visitor

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18 Messages

Found the solution its called Ooma! Gives me Wifi Calling back! Which YOU disabled on my Galaxy S20 phone

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27 days ago

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user_9cbabc

Galaxy s20+5g canceling xfinity

XfinityGabriel

user_9cbabc

XfinityJeffB

user_9cbabc

XfinityChelseaB

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