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10/20/2026 10:21 PM

glitching screen and freezing screen

To Whom It May Concern,

I purchased my iPhone 16 less than a week ago, and it is already freezing and glitching every time I navigate to a different page. This is extremely frustrating and unacceptable for a brand-new phone.

I am very disappointed with its performance and would like this issue resolved immediately, preferably with a replacement.

Thank you for your prompt attention.

Sincerely,
[Edited: "Personal Information"]

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