Visitor
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1 Message
Group text
My Rcs group texting option is not connecting so I cant send ir receive group text. My Rcs is on but it just stays on connecting and won't connect all the way
Visitor
•
1 Message
My Rcs group texting option is not connecting so I cant send ir receive group text. My Rcs is on but it just stays on connecting and won't connect all the way
XfinityMelinda
Official Employee
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459 Messages
23 days ago
Hello @user_1rx2x1! Thank you for posting on our Community Forum. We apologize to hear you're having trouble with RCS group messaging. Are you still experiencing this issue?
If so, we recommend checking that RCS is fully connected by opening your Messages app, selecting Settings > Chat Features, and confirming the status shows "Connected." If it does not, RCS messaging may not function properly.
You can also verify that the participants in the group chat are RCS-capable, as messages may fall back to SMS/MMS when RCS is unavailable. If the issue continues, try temporarily turning off and back on Chat Features within the Messages app.
For additional information about RCS messaging, please see our article: https://www.xfinity.com/hub/mobile/what-is-rcs-chat
We're here to help!
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