Visitor
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1 Message
HELP
I need to speak to a person about my Xfinity switch from TMobile. I have no phone, cannot call out, canno
t receive, n o messages nada. I was at he store yesterday and after 1 1/2 hors they sent me to Best Buy. What is going on? I am about to send it alll back and go to AT&T
XfinitySean
Official Employee
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742 Messages
5 days ago
Welcome to the Xfinity Community Forum, user_axyqeq, and thanks for reaching out! This isn't at all how we want a customer's first impression with Xfinity Mobile to go, and I'm truly sorry that you didn't have service when you first switched. Our team would be more than happy to see what we can do to help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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