Visitor
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1 Message
Horrible customer service
I think I have spent enough time on this that I should be getting a paycheck from Xfinity. There’s an open order on my mobile account. That’s been going on since February of this year. That’s eight full months. I have been on the phone dozens of times for an hour an hour and a half at a time I’ve been on chat a dozen times I’ve been into the local Xfinity store. No one can help me with this so I can’t make any changes to my account whatsoever. It’s always just pending. I hear 5 to 7 days 5 to 7 days 7 to 10 days last person I’ve talked to you said it would be all corrected in 24 hours. Well guess what here we are not fixed after spending another hour and a half on the phone this evening they told me a supervisor would call me back within 5 to 10 minutes shocking no phone call. I am so disgusted with Xfinity. I am seriously considering canceling every single line I have which is extensive it’s six lines plus iPads watches and my Internet and just picking up and going somewhere totally else because at this point I have zero faith that this will ever be fixed
XfinityRay
Official Employee
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4.5K Messages
11 days ago
Hi there, @user_21d81d! I am sorry to hear the pending order has been preventing you from making changes. We can check further on this and get things turned around. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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