how do I get a transfer pin#

@user_zlnln8 If the phone is paid off, and no longer receiving bill credits, you can request the phone be unlocked. Contact Xfinity Mobile directly;

@user_zlnln8

Thank you for reaching out to our social media forums team, it’s great we can connect this way!

You will need to request a security PIN through the Xfinity app or website. by signing in with your Xfinity ID & password Once successfully logged in, you must request an  one-time passcode to one-time passcode finalize the security PIN, Then you should receive a security PIN by sending it through text message to any active line on your Xfinity account. 

If for any reason you  can’t send the security PIN using the Xfinity app or website, please visit an Xfinity Retail Store to validate your identity.

If you have any other mobile questions I recommend reaching out to our awesome Xfinity mobile agents via the Xfinity app https://www.xfinity.com/apps or SMS Text Message: 1 (888) 936-4968

Phone: 1 (888) 936-4968

Chat:  https://www.xfinity.com/xfinityassistant/?channel=xMobile