How do I get this resolved?

I was promised by an agent that xfinity would pay off my remaining balance with Verizon if I switched over phone plans. So, I did, only to find out the next day that I was lied to. I've been given the runaround by multiple agents. Was promised a callback from a supervisor, only to get a call from someone telling me their supervisor is busy. Everyone has now told me there's nothing they can do. Im stuck with an over $1400 balance with Verizon, all because an xfinity agent tricked me into switching over, and the company is not willing to do anything about it.

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XfinityBenny

Official Employee

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1.7K Messages

10 hours ago

@user_3iuizd Thanks for letting us know. We can have a resolution investigated. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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user_3iuizd

How do I get this resolved?

XfinityBenny

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