Visitor
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1 Message
How to return the free apple watch SE3 from promotion?
Hello,
I got a call from Xfinity official phone number about a free apple watch promotion but with only $10/mo for 3 years. He said it has data and wifi so I was expecting it to have a new phone number but seems it needs to be connected to my phone. And looking at other support forum posts, seems many people are struggling on returning the apple watch as well.
After being a xfinity customer for many years(mobiles, home internet, etc), I am not sure why they are doing this to me.
On the phone call, the agent mentioned there is 7 day free cancellation.
I would like to return it. How to proceed? Should I bring the apple watch to the Xfinity store?
I am not sure where to request return label or anything like that.
Thank you for your assistance.
XfinityKei
Official Employee
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2.8K Messages
5 months ago
@user_pj9qaz Thanks for reaching out for support on your mobile returns. I have a link to share from our mobile website which goes over the return policy. https://www.xfinity.com/support/articles/returns-and-exchanges
You have 14 days from the date your device is delivered or you buy it in-store to return or exchange it. For accessories, you have 30 days from the purchase date. Smartwatches, tablets and accessories: These can’t be returned online. You can chat with Xfinity Assistant to start a return. We'll email a FedEx return label. For exchanges, you can visit an Xfinity Retail Stors. If you purchased any accessories at an Xfinity Retail Store they should be returned to the same store where they were purchased. There is a $35 restocking fee (except for warranty exchanges and accessory returns) that will be deducted from your refund. We may refuse damaged items or charge a fee if the device isn’t in like-new condition.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
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user_7ploak
Visitor
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1 Message
2 hours ago
Hello,
I had called to ask about plans for my internet/cable and was offered a FREE Apple Watch for my many years of loyal patronage having to only pay for the monthly service fee. I already have a mobile plan with Xfinity so I would receive a multi product discount of $10 on my bill. I have the $45 mobile plan and I should be charged $12.49 for the Apple watch service but for 17 MONTHS I have been paying $55 + $10(Apple Watch) + $12.49 -$10 multi product discount! Every month I have been overcharged and I keep calling, online chat, reaching out to explain and get this resolved. Yesterday I was on the phone for 90 minutes where the representative guaranteed he would resolve the issue and he understood what the problem was but because he couldn't stay on the phone longer than 90 minutes he had to "escalate' the issue and there was nobody else in the office to talk to. He reassured me someone would get back to me today but that has not occured. I did not want nor need this watch yet I was told it was free and obviously it was not. The same offer was presented to me yesterday by the agent(a second watch) and I asked him if it would truly be "free" as he has analyzed my bills and noted that I have been paying for it, and he actually said "yes". I laughed. Need help please
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