Visitor
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4 Messages
I am requesting a port out pin
I am requesting a port out pin.
I have called CS, to be told to go to a store.
My current phone is to old for the XFINITY app
I was kicked out of the store for asking.
I was told to use the web app to request a pin via SMS from another store employee, which has not arrived after 2 days
Even after getting a new phone from the carrier I'm going to and getting the app, the feature doesnt exist.
So, I am asking for the last time before going to the FCC for a Xfinity Employee to DM me so I can get my legally allowed port out pin
XfinityOrlandoM
Official Employee
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3.9K Messages
15 days ago
@user_5kd9sn
Thanks for reaching out to us, we do apologize for any inconvenience you're having. To get the port out pin on your mobile account, that has to be done from the Xfinity app or going to the local Xfinity store where they can verify your identity.
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