Visitor

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1 Message

Thursday, June 11th, 2026 1:26 PM

I did too many attempts to verify primary account to activate my new phone with my current line. It says max attempts try again later.

I did too many attempts to verify primary account to activate my new phone with my current line. It says max attempts try again later.

Can some one from xfinity please help?

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Official Employee

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3.1K Messages

14 days ago

 

user_63yeih Hi there! Thanks for using our Forums and for taking the time out of your day to reach us. We are happy to work together to help you get the device activated. To get started can you send us a DM with your name and service address? 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon
 • Click the "Start new conversation" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

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