i have not had voicemail for 5 months now.

I have no voicemail on my mobile phone. It worked fine until March of 2024. Then it stopped. I have spent over 20 hours on line or on the phone with representatives, each time being told it will be up and running within 24 hours. It is now october and still no voicemail. I need voicemail to access work passcodes. I have been having my neighbor receive the messages and then calling me with the access codes. This is becoming very bothersome. I pay for mobile service that is to include voicemail. I sure would like to get ALL the services I pay for. I have stopped caaling or messaging with anyone as it is quite obvious that there is nobody who knows how to fix this. One this phone is paid off, I will need to change carriers. I cannot espect a neighbor to be avaiable whenever a passcode is needed. This is very poor customer service. Just yesterday I sat with 2 grandkids and listened and watched as they left me voicemails. The vm never show up. All it says is no voicemail whether I use *86 or call from another phone and enter my number or use 1 on the keypad.

@XfinityDemitrius​ 

Why is this listed as accepted solution when there as been no solution?

@TheHappyCubist Thanks for getting back and providing us with this update. I absolutely understand the importance of having your voicemail work, and I am truly sorry that this issue has been ongoing for so long. We certainly want to get to the bottom of this and get that voicemail up and running for you. 

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