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Bobjr23
1st Topic

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3 Messages

Wednesday, November 6th, 2024 7:45 PM

I need help unlocking a phone I bought from a 3rd party.

I recently bought a Samsung Galaxy S22 5G from someone online but the phone is carrier locked to Xfinity and id like to get it unlocked so I can use it on my own carrier but I can't get in contact with a real person to get an answers. 

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25 days ago

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DreamSayerZ

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591 Messages

27 days ago

@Bobjr23 Did you knowingly buy the phone locked? If so, then there's nothing you can do. Xfinity Mobile will not unlock the phone. Now, if the seller claimed it was unlocked and you find out not, that's fraud. Make a claim with the site you purchased it from, or try and return to seller for a refund. Or dispute with your credit card.

(edited)

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Bobjr23

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3 Messages

Yes, it was disclosed that it was carrier locked. I just assumed that I'd be able to get it unlocked via Xfinity that's why I bought it. 

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26 days ago

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XfinityAdrienne

Official Employee

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928 Messages

Hey there, Bobjr23! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. If the device is locked, we would have to have the account holder associated with that device reach out to us directly to ensure the device is unlocked or proceed with the steps. Please let us know if you have any other questions/concerns. 

 

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25 days ago

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