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linda1540
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Saturday, August 8th, 2026 7:07 PM

I want you cancel everything, but my landline

So I've had a few complaints about xfinity in the past few years. I haven't had voicemail for like 5 years. And they can't seem to fix that. No credits like promised, so they tell me to get a new phone. I buy a new phone, and now they can't. They can't activate that correctly. I want to give them the phone back and cancel everything. But my landline, i'm going to walk into the store and just put everything on the counter until i'm done.But how do I do that?If I still have this stupid phone they've pushed me in to get in promise, a year of free service which I never got

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17 days ago

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linda1540

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19 days ago

Indeed, I mentioned that i've been without a phone now.For almost four days, and I have to go till probably monday, or tuesday, to have them.Figure out how to activate my phone.I'm done with you so I want to cancel everything.Please take back this phone stop.All payments

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XfinityPeterH

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linda1540 Sad to read about this and trust me if I were in your shoes I would be just as upset and frustrated. Please send us your full name and complete address via our DM so we can help. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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