i watch stolen before it was delivered watch on account

I’m getting no where with the reps over the phone. I have called and spent hours already.  There is still the stolen watch on my account and duplicate watch from an error when the rep was pairing a watch. The watch was stolen before it was delivered and the shipment was delivered without the watch. These need to be removed from my account. I have filed a police report and multiple cases. If this is not resolved I will be filing a claim with FCC , better business bureau and State DA. I have spent hours on this it’s just wrong and unnecessary stress . I will be cancelling all services of not resolved as well. 

I am not paying for something that was never even received they can file a claim with FedEx. FedEx said they don’t even see a claim filed . I am also not paying for a reps error in adding duplicate watches to my account. You can see there was only ever 3 shipped. This is extremely concerning and is causing me to lose all trust in this company.