If there was an option for zero stars

If there was an option for zero stars, Xfinity would get it. I wasted nearly 7 hours of my life trying to resolve one simple issue, but Xfinity’s customer service made it feel like an impossible task. The waiting times are outrageous—prepare to sit on hold for ages, only to finally reach a human and immediately get transferred to another department, and then another, and then another. None of the agents ever have any idea what transpired before, so every new call or transfer means explaining your issue from scratch—over and over again. If the call drops (which it will), you’ll start this painful process at square one every single time.

Trying to change or adjust a service is a nightmare. The process is needlessly complicated, and representatives often give contradictory information or can’t actually help at all. Getting a promotional rate or offer? Good luck. Xfinity makes it as difficult as possible, asking for endless proofs or requiring hoops to jump through that make you question why you ever signed up in the first place.

After spending what amounted to nearly a full workday on hold and being shuffled between clueless agents, my problem still wasn’t resolved. The utter lack of communication between departments and the blatant disregard for my time was insulting. Xfinity treats customers as if their time—and their loyalty—means nothing. If there is any other provider available, RUN. Choosing Xfinity was a colossal mistake I will never make again. Transferring my phone number to Xfinity was absolutely exhausting and needlessly complicated. I was told it would take just 10–15 minutes, but instead, I spent hours on hold and days without a working phone line. Each time I called, I was promised quick resolutions, only to end up getting contradictory answers and repeatedly told to “wait for a long time.” Agents kept transferring me from one department to another with no progress, and it felt like nobody took responsibility or had a clear solution.

Trying to get simple updates or escalate my issue went nowhere. Even after waiting beyond the promised window, my number still wasn’t working and customer service seemed clueless about how to fix it. I wasted so much time and still didn’t get the level of communication or help I expected. If transferring your number is important, be prepared for a long, drawn-out, and deeply frustrating process with Xfinity.