Visitor
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1 Message
I'm about to contact the FCC
I am about to contact the FCC as well as posting my horrible experiences to social media and news outlets so others can see what you guys are doing to your customers. This is not ok.
I have tried 3 times to use Xfinity Assistant and I'm now on my 5th call to Xfinity Customer Care listening to dead air for at least 7 minutes after your AI system stopped responding. My daughter's new upgrade device has been lost in the mail and I have no way of contacting anyone to tell them this.
XfinityMatthew
Official Employee
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622 Messages
11 days ago
Hello @Honeybear22 we would be happy to help you get the proper ticket requests to get the missing device issue resolved. To get started please send us a direct message with your full name and the service address for the account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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