I’m still waiting for my money that was taken out of my account

I have my receipt as to my last bill I know you can check also  Everything was paid up to date when I change my service So to me everone is saying the same thing please check my last day of service date 

We cannot see or access your account information from the public side of our Community Forums. For clarity, was it a full disconnect on your account? If service was fully disconnected recently, a refund would be processed within 30 days of the cancellation date. 

Yes fully disconnected and never received money back my account was closed but money was taken out 3 months later 

Hi there, @user_33v8gg I do apologize for the inconvience, I can look further into your concerns. Can you please DM me your first and last name, along with your full service address so that I can assist you further.

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.