IMEI Compatibility Issue for International Samsung Galaxy S23 (Unlocked)

Hi,

​I am writing to inquire about a device compatibility issue while switching to Xfinity Mobile.

​My device is a Samsung Galaxy S23, originally purchased in South Korea. Although it is an international model, it is fully unlocked, and I have successfully used various international SIM cards with this device in the past without any issues.

​However, when I check my IMEI on your website, it shows as incompatible. Since this is a relatively new and high-spec model that supports most global bands, I suspect it might be a registration or database issue rather than a technical limitation.

​Could you please advise if I can get this resolved by visiting an Xfinity Store in person? I would like to know if a store representative can manually override the IMEI check or provide a SIM card to test the network compatibility on-site.

​Thank you for your assistance.