Skip to main content
user_1lgtwo
1st Topic

Visitor

 • 

3 Messages

Wednesday, June 24th, 2026 12:02 PM

Closed

Incorrect mobile number

This is a screen shot from my iPhone it shows my number as [Edited: "Personal Information"]. This incorrect.
My number is [Edited: "Personal Information"].

I have tried several times to get this resolved and have had no success.

Can someone please help!


image.png

Question

 • 

Updated 

11 hours ago

 • Edited

19

1

0

Oldest First
Selected Oldest First
XfinityGabriel

Official Employee

 • 

3.3K Messages

17 hours ago

 

user_1lgtwo, Hi there! Thanks for reaching out. I can understand the frustration caused by dealing with getting your number corrected as a mobile iPhone user myself. I am sorry to learn about this experience. You've reached the right team. Over social media, our team of experts is happy to help get this sorted out. To get started,

would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message so we can take a closer look.

 

4

user_1lgtwo

Visitor

 • 

3 Messages

I don’t know how or why but shortly after I posted the number showed up correct and I was able to verify my mobile number. Problem solved. Thanks for following up.

12 hours ago

0

XfinityGabriel

Official Employee

 • 

3.3K Messages

 

user_1lgtwo, Awesome. I am glad to hear it. Sometimes, I believe it just needs some time for it to show up. While I have you, do you have any additional issues or concerns that I can help with? I want to ensure you are satisfied. Would you like me to review your bill to ensure everything is fulfilling your household goals and budget?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

12 hours ago

0

user_1lgtwo

Visitor

 • 

3 Messages

Everything is fine. Thanks.

11 hours ago

0

XfinityGabriel

Official Employee

 • 

3.3K Messages

It is our pleasure to serve you. Thank you for allowing us the opportunity to serve you today. Please be sure to reach out to us for any future needs by creating a new public text submission without your account information. Have a great day. 😀

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

11 hours ago

0

forum icon

New to the Community?

Start Here