Visitor
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1 Message
Incorrect Monthly Billing on Free Device
As a new customer, Xfinity offered me a Samsung A26 as a free device along with one year of free activation. However, I have been contacting customer care every month because I keep receiving a bill for this service, which is very frustrating. I would like to file a complaint and have someone resolve this issue permanently. I should not be receiving monthly bills for a device and network activation that were supposed to be free for one year.
XfinityPaula
Official Employee
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1.8K Messages
2 days ago
Hello user_36logi. Thank you so much for joining our Xfinity Forums community and the Xfinity family for your services. I'm sorry to read that your free line promotion and device promotion have not been applying to your statements. I know how upsetting it can be with having to reach out for help when the plan should have been set up correctly to start. I have been in your shoes with other providers and I would be happy to help make sure that this is the last time you need to reach out to us for help. I hate for any customer to have an issue with their accounts or service, especially my new customers. I want us to start off on a better note.
Please send us your name, service address and mobile number in a direct message, and we will investigate the issue and help apply the solution.
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