Hi there, @Itbenicky! we are happy to look further into the device credit limit. We are able to run a check if you have been a subscriber for at least 6 months. Our system also runs periodic checks and will update that. I see that you sent over a direct message so I will continue there.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We are happy to continue helping you here, but please keep that in mind for the future.
XfinityRay
Official Employee
•
3.5K Messages
2 days ago
Hi there, @Itbenicky! we are happy to look further into the device credit limit. We are able to run a check if you have been a subscriber for at least 6 months. Our system also runs periodic checks and will update that. I see that you sent over a direct message so I will continue there.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We are happy to continue helping you here, but please keep that in mind for the future.
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