Visitor

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3 Messages

Friday, September 19th, 2025

ipad mini a17 pro esim

I tried to activate my new ipad mini A17 pro last year and you sent a physical sim card, and this model is esim only so you couldn't help me then. Have you fixed your system to include esim for that model?

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Official Employee

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1.7K Messages

18 days ago

 

user_ld4p49 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

Visitor

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3 Messages

@XfinityBrianH​ it’s a pretty simple question. Either yes you fixed your system, or no you still can’t activate them…

Visitor

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3 Messages

@XfinityBrianH​ it’s really a simple question…

Either you fixed your system to esim only or you didn’t…

Official Employee

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2.7K Messages

 

Thanks for your comment, user_ld4p49. To assist you further, we'll need access to your account. Once we have that, we’ll be happy to check whether the issue has been resolved or if additional steps are needed. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

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• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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