Visitor
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iPhone 17 Pro Stolen in Transit - Received Empty Box - Retaped pack visible in pictures of the delivery
Hello, I am seeking assistance from an Official Employee regarding a shipping theft of an iPhone 17 Pro.
On 2/28/2026, I received a FedEx delivery for my order of an iPhone 17 Pro devices.
I have contacted Xfinity support multiple times without any resolution. I have already filed a police report with the El Dorado County Sheriff Department (Case #[Edited: "Personal Information"]) and have photos of the packaging and of the FedEx delivery person handing me a package that clearly had its paper tape cut and been retaped with plastic tape, I have also take the packaging and pictures to the local xfinity store for confirmation.
Since the loss happened between xfinity handing it off to fedex and it showing up to my house and also documented by the police, I am looking for a corporate resolution.
Thank you for your help
XfinityAmandaB
Official Employee
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2.9K Messages
2 days ago
Thank you for stopping in for help with your phone. That is never something we want any customer to have to deal with, and we would be more than happy to help make sure you get taken care of. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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