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user_q643kc
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3 Messages

Monday, October 30th, 2023 4:51 PM

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iPhone Trade In

I ordered my new iPhone at an Xfinity store as they did not have the model I wanted in stock. I asked about trading in my old phone as I had already looked into trade value on the website. The person assisting me said I would be able to to trade it in after receiving my new phone. So far I haven't been able to find where to start trade in process without making another purchase.

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Updated 

1 year ago

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XfinityThomasC

Official Employee

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2K Messages

1 year ago

Hello, @user_q643kc Here is an article https://www.xfinity.com/mobile/support/article/trade-in-old-phone that covers trading in your phone. 

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user_q643kc

3 Messages

Ok, still looks like I can't complete trade-in online without a purchase. I'll try visiting the local store again.

Thank you.

1 year ago

0

XfinityArmand

Official Employee

 • 

1.9K Messages

Just following up with you @user_q643kc.  Were you able to get this taken care of in store?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_q643kc

3 Messages

@XfinityArmand​ Have not had a chance to visit the store. I'll try and get there this week and report back.

1 year ago

0

XfinityFrank

Official Employee

 • 

1K Messages

@user_q643kc Sounds good! I will set a reminder to check in as well!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityRaf

Official Employee

 • 

591 Messages

Good afternoon @user_q643kc, hope you are doing well today. We wanted to follow up and see if you were able to make it to the XFINITY store. Let us know when you can. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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