I’ve been lied to 4 times, has 91$ stolen from me AND I keep being told I have to wait (I ordered this phone 1 month ago)

I tried to upgrade my phone because I FINALLY paid mine off and it was time. I ordered the phone and the confirmation told me it would arrive the following week. Then UPS was unable to deliver the phone, not sure why, but I called Xfinity to ask if I could pick up the phone. The first person I talked to said Yes I should be able to pick up the phone in store with no issues because my device did not arrive. So, I happily took myself to the closet Xfinity store during my lunch break because that was the only time I could go in that week. When I got there they all seemed confused because…support doesn’t contact the Xfinity store. Nor could I pick up a phone in store that I ordered online. I was told by the store clerk that Xfinity support lied to me, and that all I could do was buy the phone again and hope that the one I ordered online arrived at my house so that I could return it to a store myself. That, OR ask Xfinity to cancel the order. Since my lunch break was over I decided to call customer support again to ask if that was possible. I explained what happened in the store and asked for all of it to be documented, and then was told that we definitely could credit my account so that I could buy the phone in store the following day. I was skeptical so I asked for clarification…5 TIMES. I was repeatedly told I would have no issues, confidentiality reassured of the fact even! When I went to the store the next day I was met with the expected yet unfortunate reality that there were no credits. IN FACT there was no ticket. AND there as a charge for the device I NEVER got. So I was told to call customer service again because they were unable to help me in store. So I called. I was told that the order could not be refunded and that everything I was told previously was a lie. THIS TIME the story went a little like this…we can ask UPS to send the package back to us and you should receive a refund to your method of payment when it arrives at an Xfinity warehouse. I asked if it were possible to be refunded before then because as far as we ALL know that phone is gone forever. I was told that a supervisor could help me with that and was transferred. The supervisor told me he made a ticket for it and I should receive my refund in the next 5 days. He EXPLICITLY stated not to call back so that I did not interrupt the process. Now here we are a full month later and I have no phone, a HIGHER mobile AND internet bill that no one can explain the sudden change in, device payments for a device that is gone in the wind, AND no refund. The icing on the cake though…I was hung up on more than I was lied to 🫩. Luckily I am moving soon so I can cancel this and since I never received the phone I shouldn’t be locked in a contract anymore 🤞🏾. Since contacting anyone to get help is nigh impossible I need to say this here. DO NOT USE COMCAST XFINITY UNLESS YOU NEED A REASON TO JUMP OFF A BRIDGE. They are nothing but liars and thieves. Maybe I’ll get a response to this though?