Visitor
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1 Message
Iwatch frim xfinity is a scam
Unfortunately i also fell in this scam. But I am within 14 business days. I activated return process within a day of receiving because the esim inside the watch was not working. The xfinity guy tried for 2 hours and gave up.
He was trying to charge me 35 dollars for return but ultimately he agreed to waive it also.
i had similar issue last year also when They offered me a free phone line with internet.
when i asked help from thier store in Lansing, they flatly refused to help saying that I did not but the service from the store.
i was desperately searching the authority
XfinityOrlandoM
Official Employee
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3.6K Messages
13 days ago
@user_oxph8c
Thanks for reaching out. We apologize for any inconvenience you experienced during the smartwatch activation process, and I’m glad to hear you were able to start the refund process. https://www.xfinity.com/support/articles/returns-and-exchanges
Please let me know if you have any other questions or concerns. I’ll follow up with you to confirm that the issues were resolved
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user_stsyu1
Visitor
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5 Messages
3 hours ago
This was such a better experience. I wish I went here before all of the calls. If you are struggling with a complex issue and you feel the reps are not understanding, I highly recommend this forum. Jeniece escalated my call to Cynthia. She understood me and resolved my issue while I was in the phone. I’m so relieved and I wish I did this before getting myself all stressed. There is help available.
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