Visitor
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1 Message
Just want to unlock my own phone
I’ve contacted customer service many times. Everyone keeps telling me the phone is already unlocked, but the truth is, it is still locked！！！
Visitor
•
1 Message
I’ve contacted customer service many times. Everyone keeps telling me the phone is already unlocked, but the truth is, it is still locked！！！
XfinityBillie
Official Employee
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3.8K Messages
3 days ago
@user_fizdrz Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I understand how frustrating it would be if your device has been fully paid off, but still appears locked. Were you already able to get assistance?
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