Visitor
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1 Message
Locked phone to carrier
I have attempted for months now to unlock my iPhone. Xfinity says they have submitted the ticket and it should be unlocked but my phone is still registering as locked with carrier. I am about to switch phone carriers as I am so tired of this. Please help and fix this issue.
XfinityPaula
Official Employee
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1.6K Messages
11 days ago
Hello user_tekwel. Thanks for reaching out to us for help with unlocking your iphone. I'm terribly sorry to read that you have been dealing with this for so long and that no one have been able to help. It has to be frustrating.
Considering you have been attempting to resolve this for so long, I would love to help out and work with our teams internally to make sure we have your iphone unlocked this time.
Can you please send us a direct message with your name and service address?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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